Education

  • Bachelor of Commerce, Human Resource Management
    2020 - 2023 Jomo kenyatta university of Agriculture and Technology

Work Experience

  • 01-09-2023 - Present
    Assistant to the Marketing Manager

    Preparing radio interviews and attend.

    Attending visitors for marketing.

    Organizing marketing campaigns.

    Creating and managing marketing budget and allocating resources effectively to achieve

    marketing goals.

    Preparing contracts for Medias and payment contracts.

    Carrying out activation process.

  • 01-08-2022 - 03-01-2020
    Office secretary

    Conducted recruitment and hiring activities.

    Prepared monthly reports for sports and virtual games.

    Compiled monthly visitors\' reports.

    Verified pending and missing transactions

    Scheduled appointments and coordinated meetings.

    Managed inventory of office supplies and equipment.

    Efficiently handled a high volume of calls and emails in a busy reception area.

  • 03-12-2018 - 23-10-2024
    Customer care agent

    Executed revenue generation subscription campaigns.

    Promoted Smile voice service and gross add campaigns.

    Conducted tele sales campaigns for product sales.

    Assisted customers with inquiries and resolved issues.

    Provided comprehensive information about Smile Communication\'s products and services.

    Handled incoming and outgoing calls to address customer needs

Portfolio

Professional Skills

Microsoft Application skill
80%
Communication and interpersonal skills
100%
Organizational and administrative skills
100%
Typing skills
90%
Soft skills such as creativity, collaboration, adaptability and problem solving
100%