
Penina
Education
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Bachelor of Commerce, Human Resource Management
2020 - 2023 Jomo kenyatta university of Agriculture and Technology
Work Experience
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01-09-2023 - Present
Assistant to the Marketing Manager
Preparing radio interviews and attend.
Attending visitors for marketing.
Organizing marketing campaigns.
Creating and managing marketing budget and allocating resources effectively to achieve
marketing goals.
Preparing contracts for Medias and payment contracts.
Carrying out activation process.
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01-08-2022 - 03-01-2020
Office secretary
Conducted recruitment and hiring activities.
Prepared monthly reports for sports and virtual games.
Compiled monthly visitors\' reports.
Verified pending and missing transactions
Scheduled appointments and coordinated meetings.
Managed inventory of office supplies and equipment.
Efficiently handled a high volume of calls and emails in a busy reception area.
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03-12-2018 - 13-03-2025
Customer care agent
Executed revenue generation subscription campaigns.
Promoted Smile voice service and gross add campaigns.
Conducted tele sales campaigns for product sales.
Assisted customers with inquiries and resolved issues.
Provided comprehensive information about Smile Communication\'s products and services.
Handled incoming and outgoing calls to address customer needs